Refund policy

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day:

on which you, or a third party designated by you who is not the carrier, took possession of the goods, provided you ordered one or more items as part of a single order and these are delivered together;
on which you, or a third party designated by you who is not the carrier, took possession of the last item, provided you ordered multiple items as part of a single order and these are delivered separately;
on which you, or a third party designated by you who is not the carrier, took possession of the last partial shipment or piece, provided you ordered an item that is delivered in multiple partial shipments or pieces.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or email):

Rogenmoser Commerce Chellenweiherweg 1a 9200 Gossau Switzerland Email: info@speed-line.ch

You may use the sample withdrawal form below, although this is not mandatory.

To meet the withdrawal deadline, it is sufficient that you send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse all payments received from you, including delivery costs (with the exception of additional costs arising from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we received notification of your withdrawal. We will use the same means of payment as you used for the original transaction, unless expressly agreed otherwise; in no event will you be charged any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back, or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of your withdrawal. The deadline is met if you send the goods before the fourteen-day period has expired.

You bear the direct costs of returning the goods.

You are only liable for any loss in value of the goods if this loss in value is due to handling that is not necessary for checking the nature, characteristics, and functioning of the goods.

Exclusions and Expiry of the Right of Withdrawal

The right of withdrawal does not apply to contracts:

for the supply of goods that are not prefabricated and for the production of which an individual selection or specification by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer;
for the supply of goods that are liable to deteriorate rapidly or whose expiry date would be exceeded quickly;
for the supply of alcoholic beverages whose price was agreed at the time of conclusion of the contract but which cannot be delivered until at least 30 days after conclusion of the contract and whose current value depends on fluctuations in the market which cannot be controlled by the seller;
for the supply of newspapers, periodicals, or magazines, with the exception of subscription contracts.

The right of withdrawal expires prematurely for contracts:

for the supply of sealed goods that are not suitable for return for reasons of health protection or hygiene, if the seal has been removed after delivery;
for the supply of goods that, after delivery, have been inseparably mixed with other goods due to their nature;
for the supply of audio or video recordings or computer software in sealed packaging, if the seal has been removed after delivery.

Sample Withdrawal Form

(If you wish to withdraw from the contract, please complete and return this form.)

To: Rogenmoser Commerce, Chellenweiherweg 1a, 9200 Gossau, Switzerland – info@speed-line.ch

I/We () hereby give notice that I/We () withdraw from my/our () contract of sale of the following goods () / for the provision of the following service (*)

Ordered on () / received on ()

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is submitted on paper):

Date:

(*) Delete as appropriate.